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Gen Z to Seniors: eKYC to Connect with Customers Simply and Seamlessly across Multi-Generations


Join us 29th October 2020

2.00pm AEST


Securely onboarding multi-generational customers.

The COVID-19 pandemic has not only accelerated the trend of digitisation but has also shown us that traditional methods of conducting business with face to face meetings are no longer a reality.

The social distancing guidelines imposed to slow the virus’ spread have left organisations with no choice but to incorporate digital verification solutions to securely onboard multigenerational customers from digitally-savvy Gen Z and millennials to less digitally-savvy seniors.

As a result, businesses of all sizes need to rapidly adapt their onboarding systems to incorporate digital solutions that lay emphasis on simplicity, user experience, speed and accuracy.

Join Rachel Waldren, Co-Founding Partner of Murray Waldren Consulting and Albert van Wyk, Regional Director ANZ, GBG to explore how organisations seeking faster and secure digital onboarding as well as a more intuitive user experience can harness the benefits of multi factor verification from biometric to document and data match.

Event Highlights & Speaker
id card
What organisations are looking for in an effective digital verification system
How to grow digital customer acquisition and create delight in online experiences in the COVID-19 era
The most challenging types of personas to onboard and verify
Live demo of an integrated biometric, document and data identity verification process

Rachel Waldren

Co-Founding Partner, Murray Waldren Consulting


Rachel Waldren is a Senior Executive with over 25 years’ experience in both the public and private sectors. Rachel is a co-founding Partner of Murray Waldren Consulting, a boutique regulatory compliance consulting firm specialising in financial crime compliance. Murray Waldren Consulting works with entities across the financial services industry bringing practical hands on expertise.

Rachel has worked in two major Australian Banks as the Global Head of Financial Crime and Head of Operational Risk and Compliance. Prior to that Rachel held roles with the Australian Securities and Investment Commission and Office of Public Prosecutions. 

Rachel is well known for providing strategic advice and insight while applying a compliance lens in a business context. Rachel holds a Bachelor of Arts and Law, a Graduate Certificate in Business Administration and a Diploma in Anti Money Laundering and Countering the Financing of Terrorism.


Albert van Wyk

Regional Director, ANZ, GBG


Albert van Wyk is the Regional Director in Australia and New Zealand with a focus on enterprise financial crime management solutions. Albert has been an active part of the fraud and compliance community for the past twenty years and he is passionate about fighting the good fight - helping organisations use technology to create safer global communities.


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